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Items specifically built or made for an order cannot be restocked.

Orders may be cancelled at any time before they are despatched for a 75% refund if the item has not been specifically made for that particular order.  If the item has already been despatched then please see below for our returns policy.


We obviously want you to be totally happy with your Septic Tank Store purchase, which includes a hassle free returns procedure should you need to send an item back to us.

Return it to us at your expense within 14 days of delivery in the condition you received it and we’ll arrange a 75% refund.  If you’ve simply had a change of heart, you can return it at your expense within 14 days of delivery for a 75% refund. The item must be in a re-saleable condition and in its original packaging or we won’t be able to refund you. Please don’t write on the packaging.

To return an item you’ll need to quote:

Order Confirmation number, TSTS_ _ _ _ or Invoice No: (found at the top of your documentation)


Address including post code

Daytime contact telephone number

Reason for the return.

If your item is particularly heavy or fragile, please contact us for before returning.

We will check the product and, if everything is OK, refund the amount you paid less 25% for the item, within 10 working days.